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http://hdl.handle.net/11718/8232Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Gupta, Parvinder | - |
| dc.contributor.author | Gupta, Nirmal | - |
| dc.date.accessioned | 2010-08-31T06:34:55Z | - |
| dc.date.available | 2010-08-31T06:34:55Z | - |
| dc.date.copyright | 2006 | - |
| dc.date.issued | 2010-08-31T06:34:55Z | - |
| dc.identifier.uri | http://hdl.handle.net/11718/8232 | - |
| dc.description.abstract | A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the train. The reason given to them by the duty manager at the airport was that this flight was overbooked. The case describes what transpired on that night, and the problems faced by these passengers. The case highlights issues of customer service and employee behaviour. | en |
| dc.language.iso | en | en |
| dc.subject | Airlines | en |
| dc.subject | Aviation | en |
| dc.title | Midnight Flight (A) | en |
| dc.type | Cases and Notes | en |
| Appears in Collections: | Cases and Notes | |
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