Espousal of ODF by the Department of IT-GoNCT, Delhi (A)

Abstract

This case represents a situation of new technology adoption in a well structured and established government organisation. The case discusses the adoption of OpenOffice, which is an OpenDocument standards compliant software, in the Government of National Capital Territory – Delhi. GoNCT was using vendor based software. The case presents a unique situation of change management where despite the presence of all ingredients that make the proposed change a desirable one, it does not take place as smoothly as expected. It is a condition where more than the benefits of the new technology, it is the manner of handling the change by the governing body that decides the future course of action.