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http://hdl.handle.net/11718/8528| Title: | Headset Headache (B) |
| Authors: | Gupta, Nirmal Gupta, Parvinder |
| Keywords: | Publishing |
| Issue Date: | 7-Sep-2010 |
| Abstract: | The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service. |
| URI: | http://hdl.handle.net/11718/8528 |
| Appears in Collections: | Cases and Notes |
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