IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
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http://hdl.handle.net/11718/8528Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Gupta, Nirmal | - |
| dc.contributor.author | Gupta, Parvinder | - |
| dc.date.accessioned | 2010-09-07T10:43:58Z | - |
| dc.date.available | 2010-09-07T10:43:58Z | - |
| dc.date.copyright | 2008 | - |
| dc.date.issued | 2010-09-07T10:43:58Z | - |
| dc.identifier.uri | http://hdl.handle.net/11718/8528 | - |
| dc.description.abstract | The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service. | en |
| dc.language.iso | en | en |
| dc.subject | Publishing | en |
| dc.title | Headset Headache (B) | en |
| dc.type | Cases and Notes | en |
| Appears in Collections: | Cases and Notes | |
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