Rajasthan state road transport corporation

Abstract

It was April 1993 and two years past a very turbulent period in the history of the Rajasthan State Road Transport Corporation (RSRTC). Mr M D Kaurani, the Chairman of the corporation was reviewing the corporation's performance and reflecting on his strategies for improving the performance of the corporation. When Mr Kaurani, a senior IAS officer belonging to the Rajasthan state cadre, took charge as the new Chairman of the corporation in April 1991, he found the affairs of the corporation in a very fluid state. The internal functioning of the corporation was disturbed and the confidence of the public in the corporation was at an ebb. Just a few months back, a prolonged strike by the workers demanding more benefits had ended. This was the longest ever strike in the history of the corporation lasting for 72 days from September to November 1990 (interestingly, this was also the Silver Jubilee year of RSRTC). The productivity was very low and the unions were quite weak. Mr Kaurani realized that any delay in effective managerial intervention would further deteriorate the performance of the corporation. Various alternatives had been considered by the state government, including privatization