Please use this identifier to cite or link to this item: http://hdl.handle.net/11718/9907
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dc.contributor.authorRavichandran, N.
dc.date.accessioned2010-10-22T09:12:53Z
dc.date.available2010-10-22T09:12:53Z
dc.date.copyright2003
dc.date.issued2003-10-22T09:12:53Z
dc.identifier.urihttp://hdl.handle.net/11718/9907
dc.descriptionVikalpa, Vol. 28, No. 1, (January-March, 2003), pp. 125-127en
dc.description.abstractBharat Petroleum Corporation Limited (BPCL) embarked upon a major change initiative towards the end of 1996. It planned an enterprise-wide integration through Enterprise Resource Planning (ERP). The objectives were to remain competitive through improved customer service and customer satisfaction and to transform the company into a Learning Organization. The case highlights the process and challenges faced by BPCL in successfully implementing ERP (SAP R/3). The focus of the implementation process was on Change Management where significant change in technology led to a change in the work culture.
dc.language.isoenen
dc.subjectPetroleumen
dc.subjectBharat Petroleum Corporation Limiteden
dc.titleBharat Petroleum Corporation Ltd: Diagnosisen
dc.typeArticleen
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