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Issue Date | Title | Author(s) |
---|---|---|
2-Sep-2009 | Transformation from rule bound government agency to a Customer centric service facility: The case of Indian Passport Offices | Ravichandran, N.; Bahuguna, Doorva |
20-Aug-2010 | Ahmedabad Regional Passport Office: Rapid Response Time by Process Redesign | Bahuguna, Doorva; Ravichandran, N. |
21-Oct-2003 | Ahmedabad regional passport office: rapid response time by process redesign | Bahuguna, Doorva; Ravichandran, N. |
28-Oct-2006 | Rule bound government agency to customer centric facility: can Indian passport offices make the leap | Ravichandran, N.; Bahuguna, Doorva |
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