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Issue Date | Title | Author(s) |
---|---|---|
2-Nov-2008 | Doing emotional labour: the experiences of Indian call centre agents | D'Cruz, Premilla; Noronha, Ernesto |
10-Nov-2008 | Customer satisfaction and service quality measurement in Indian call centres | Jaiswal, Anand Kumar |
11-Nov-2008 | Employee voice and collective formation in the Indian ITES - BPO industry | Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla |
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