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Issue DateTitleAuthor(s)
2-Nov-2007Technical call centres: beyond electronic sweatshops and assembly lines in the headD'Cruz, Premilla; Noronha, Ernesto
29-Oct-2006Being professional: organizational control in Indian call centresD'Cruz, Premilla; Noronha, Ernesto
28-Jan-2009Experiencing depersonalized bullying: a study of Indian call centre agentsD'Cruz, Premilla; Noronha, Ernesto