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Issue Date | Title | Author(s) |
---|---|---|
2-Nov-2007 | Technical call centres: beyond electronic sweatshops and assembly lines in the head | D'Cruz, Premilla; Noronha, Ernesto |
29-Oct-2006 | Being professional: organizational control in Indian call centres | D'Cruz, Premilla; Noronha, Ernesto |
28-Jan-2009 | Experiencing depersonalized bullying: a study of Indian call centre agents | D'Cruz, Premilla; Noronha, Ernesto |