IIMA Institutional Repository
This Institutional Repository has been created to collect, preserve and distribute the scholarly output of Indian Institute of Management, Ahmedabad. This will work as an important tool to facilitate scholarly communication and preserve the institution knowledge. The Vikram Sarabhai Library is proud to be hosting the repository for the dissemination and preservation of this valuable knowledge resource of the IIMA community.
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| Issue Date | Title | Author(s) |
|---|---|---|
| 2-Nov-2008 | Doing emotional labour: the experiences of Indian call centre agents | D'Cruz, Premilla; Noronha, Ernesto |
| 10-Nov-2008 | Customer satisfaction and service quality measurement in Indian call centres | Jaiswal, Anand Kumar |
| 11-Nov-2008 | Employee voice and collective formation in the Indian ITES - BPO industry | Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla |
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