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Issue Date | Title | Author(s) |
---|---|---|
22-Sep-2020 | Construction, validation and generalization of SERVSTRESS: a measure for service induced customer stress | Roy, Subhadip; Jain, Varsha |
14-Jul-2022 | The olfactory experience (in retail) scale: construction, validation and generalization | Roy, Subhadip; Singh, Priyanka |
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