Browsing by Title
Now showing items 4734-4753 of 24915
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Customer lifetime value: assessment of current methods of estimating CLV and scope for improvements in the same
(Indian Institute of Management Ahmedabad, 2019)Customer Lifetime Value (CLV) has been a widely researched topic recently. It has seen implementations not just in the marketing domain but in other industries as well such as banking and finance industry. Different types ... -
A customer oriented approach to identifying competitive advantage
(2013-11-26)A firm’s ‘competitive advantage’ is considered to arise from certain ‘factors internal to the firm as postulated by the resource based view’ or from ‘external sources and industry structure.’ However, it remains unclear ... -
Customer Perceived Service Quality, Satisfaction and Customer Loyalty: An Empirical Test of Mediation in Private Hospitals
(Indian Institute of Management, Ahmedabad, 2015)The purpose of the study is to examine the impact of perceived service quality on customer satisfaction and customer loyalty, and find mediating role of customer satisfaction was also assessed between perceived service ... -
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)Purpose – The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres. Design/methodology/approach – The study uses qualitative methodology ... -
Customer service
(2006-07-22) -
Customer Service in Hospitals– Implementation of New Method in Private Hospitals
(Indian Institute of Management, Ahmedabad, 2015)This paper examines and measures the quality of services provided by private hospitals. Empirical research is used to determine patients‟ expectations and perceptions of the quality of service, and a comprehensive scale ... -
Customer usage study of non-conventional e-commerce websites (vertical marketplaces)
(Indian Institute of Management Ahmedabad, 2021-09-07)The study will begin with an e-commerce literature analysis to get a better understanding of the industry environment, current horizontal marketplaces such as Amazon and Flipkart, and consumer segment information, if ... -
Customer Value Management at Tata Steel
(2010-08-30)The case series deals with the successful initiation of Tata Steel in various fields. This resulted in TATA STEEL becoming lowest cost steel producer in the world. The case series documents the various initiations. -
Customizable process simulator
(Indian Institute of Management Ahmedabad, 2020)Process Simulator is aimed to be a pedagogical tool for use in operations management courses. The web-based simulator allows instructors to design a process flow, complete with resource and task definitions as well as time ... -
Customized forecasting and change point detection with temporal data
(Indian Institute of Management Ahmedabad, 2024)Forecasting temporal data is vital in diverse managerial applications. Depending on the application, data can come in different forms, such as real-valued time series, multidimensional time series, functional (infinite ... -
Customs Day celebrated
(29/1/2010) -
Customs Day celebrated
(29/1/2010) -
Cut in customs duty on gold unlikely
(Times of India, 2018-01-13) -
A Cut That May Not Heal
(2010-07-21) -
The Cutting Edge of Human Resources Management
(2010-07-13) -
A cutting plane approach for the multi-machine precedence-constrained scheduling problem
(Springer, 2020)A cutting-plane approach is developed for the problem of optimally scheduling jobs with arbitrary precedence constraints on unrelated parallel machines to minimize weighted completion time. While the single machine version ... -
A cutting plane approach to combinatorial bandwidth packing problem with queuing delays
(Springer Verlag, 2017)The combinatorial bandwidth packing problem (CBPP), arising in a telecommunication network with limited bandwidth, is defined as follows. Given a set of requests, each with its potential revenue, and each consisting of ... -
Cutting plane based methods for integer programs
(2010-03-29)A wide variety of integer programs belong to the class of hard combinational optimization problems, and there is no known algorithm to date to solve them in polynomial time. Examples are the multi item lot sizing problems, ... -
Cutting Plane Methods
(2010-05-13) -
A 'CV of failures' penned by IIM-A grads
(Times of India, 2020-11-23)