Browsing by Author "D'Cruz, Premilla"
Now showing items 21-40 of 112
-
Cross-Cultural Study of Workplace Bullying
D'Cruz, Premilla (Indian Institute of Management Ahmedabad, 2013) -
Customer cyberbullying: the experiences of India‘s international-facing call centre agent
Noronha, Ernesto; D'Cruz, Premilla (Springer International Publishing, 2015) -
Cyberbullying at work: understanding the influence of technology
Farley, S.; Coyne, I.; D'Cruz, Premilla (Springer, 2018)We exist at a time when technology has revolutionized the way people work. It is now just as easy to communicate electronically with colleagues thousands of miles away as it is with a co-worker in the same building. While ... -
Cyberbullying: an emergent phenomenon in contemporary workplaces
D'Cruz, Premilla (Palgrave Macmillan, 2016)The emerging world of virtual work is not tied to physical workplaces or particular locations, but is dispersed and footloose. It is frequently precarious, and blurs the boundaries between work and non-work, production and ... -
Deciphering the discourse of 'the professional': Consequences for union formation in the Indian IT/ITES sector
Noronha, Ernesto; D'Cruz, Premilla (2016) -
Depersonalized Bullying at Work: From Evidence to Conceptualization
D'Cruz, Premilla (Springer, 2015) -
Depersonalized bullying: an emergent concern in the contemporary workplace
Berlingieri, A.; D'Cruz, Premilla (Singapore: Springer, 2019) -
Doing and disseminating meaningful research
Abhimalla, R. K.; Dash, D. P.; Baba, V. V.; Stokes, P.; D'Cruz, Premilla (Research World, 2014-06-02)The panel discussion was organised as part of a doctoral colloquium and the audience included several research students. The panellists were experienced academics from institutions of higher learning in Canada, India, ... -
Doing dignity work: Indian security guards interface with precariousness
Noronha, Ernesto; Chakraborty, Saikat; D'Cruz, Premilla (Springer, 2018-08-22)Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ... -
Doing emotional labour: the experiences of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Global Business Review, 2008-11-02)A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ... -
Domestic Labour: The Experience of Work in India’s Other Call Centre Industry
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2011-05-05) -
Downsizing older employees: a study of India's public sector banks
D'Cruz, Premilla (2005-10-27) -
Eastworld Metals
Noronha, Ernesto; D'Cruz, Premilla (2010-09-08) -
The Effect of Organizational Identification on Emotional Labor: A Study in the Indian Pharmaceutical Sector
Mishra, Sushanta Kumar (2009)Organizations depend on customers for their survival and growth. With increased importance of customers, organizational focus has expanded from the traditional economic rationale associated with the product (service) to ... -
Employee Dilemmas in the Indian ITES-BPO Industry
D'Cruz, Premilla; Noronha, Ernesto (2011-05-05) -
Employee Identity in Indian Call Centres
D'Cruz, Premilla; Noronha, Ernesto (Response/Sage Publications, 2011-01-12)Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ... -
Employee Voice and Collective Formation in the Indian BPO Industry
D'Cruz, Premilla; Noronha, Ernesto; Taylor, Philip; Scholarios, Dora (2010-06-08) -
Employee voice and collective formation in the Indian ITES - BPO industry
Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; D'Cruz, Premilla (Economic and Political Weekly, 2008-11-11)The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ... -
Enabled or Disabled: The Future of Work Relations in Indian ITES Firms
D'Cruz, Premilla; Noronha, Ernesto (2010-06-08) -
Engaging the professional: organizing call centre agents in India
D'Cruz, Premilla; Noronha, Ernesto (Industrial Relations Journal, 2009-01-28)The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ...