Browsing by Author "D'Cruz, Premilla"
Now showing items 41-60 of 112
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The exit coping response to workplace bullying: the contribution of inclusivist and exclusivist HRM strategies
D'Cruz, Premilla; Noronha, Ernesto (Employee Relations, 2010-01-15)Purpose – This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic ... -
The experience of work in India’s domestic call centre industry
D'Cruz, Premilla; Taylor, Phil; Noronha, Ernesto; Scholarios, Dora (International Journal of Human Resource Management, 2013)Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ... -
Experiencing depersonalized bullying: a study of Indian call centre agents
D'Cruz, Premilla; Noronha, Ernesto (Work Organization, Labour and Globalization, 2009-01-28)This article uses the concept of depersonalized bullying to explain the way in which call-centre agents employed in international call centres in Mumbai and Bangalore, India experience their work as an oppressive regime. ... -
Exploring Interpersonal Bullying in the Indian Workplace
D'Cruz, Premilla (2010-06-09) -
Exploring Interpersonal Bullying in the Indian Workplace
D'Cruz, Premilla (2010-04-08)The objectives are to: Establish the existence of interpersonal bullying in the workplace. Understand interpersonal bullying in terms of its manifestations, etiology, consequences, and process. -
Exploring Workplace Bullying in the Indian IT Sector
D'Cruz, Premilla (Indian Institute of Management Ahmedabad, 2013) -
Forgiveness: a new dynamic in workplace bullying
Mishra, N.; D'Cruz, Premilla; Gupta, P.; Noronha, Ernesto (Springer, 2018)This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ... -
From boom to where?: the impact of crisis on work and employment in Indian BPO
Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; Dora, Scholarios (John Wiley & Sons Ltd, 2014)This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ... -
Global Sourcing and Remote Work: India Country Study
D'Cruz, Premilla; Noronha, Ernesto (2011-05-10)The aims of the India country study include creating a knowledge base regarding various types of remote work undertaken in the ITES-BPO sector in India and the effects of these arrangements on employment conditions as well ... -
Globalisation of commodification: legal process outsourcing and Indian lawyers
Noronha, Ernesto; D'Cruz, Premilla; Kuruvilla, S. (Routledge, 2016)Legal process outsourcing (LPO) refers to the contracting of legal work from regions where it is costly to perform, such as the US to areas where it can be performed at a significantly decreased cost. LPO has been made ... -
Governing subjectivities: investigating employment relations in the Indian information technology (IT) sector
Banday, Muneeb Ul Lateef (Indian Institute of Management Ahmedabad, 2021)The objective of this thesis is to study employment relations in the Indian IT industry. Drawing from Foucauldian scholarship on governmentality in organizational studies, employment relations are understood as practices ... -
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
D'Cruz, Premilla (Critical Public Health, 2008-11-10)Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ... -
High commitment management practices re-examined: the case of Indian call centers
D'Cruz, Premilla; Noronha, Ernesto (Economic and Industrial Democracy, 2012)Considerable debate exists in the West about the effectiveness of high commitment management (HCM) practices in reducing the negative features associated with work in mass-production call centres. This debate has been ... -
Hope to despair: the experience of organizing Indian call centre employees
D'Cruz, Premilla; Noronha, Ernesto (Indian Journal of Industrial Relations, 2013)The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ... -
Identity work at the intersection of dirty work, caste, and precarity: how Indian cleaners negotiate stigma
D'Cruz, Premilla; Ernesto, Noronha; Mendonca, Avina (Sage Publications, 2022-03-17)Drawing from in-depth interviews of cleaners employed in the cleaning industry in India, the study examines the ongoing process of constructing a positive identity among dirty workers. Cleaners respond to the intense ... -
The incidence of interpersonal workplace bullying in India’s ITES-BPO sector
D'Cruz, Premilla; Rayner, Charlotte (Indian Journal of Labour Economics, 2014)The existence of interpersonal bullying at ytork and its link with socio-cultural factors in the Indian context was ascertained through a suryaj undertaken in the country's ITES-BPO (offshoring-outsourcing) sector. Survey ... -
India: a paradoxical context for workplace bullying
D'Cruz, Premilla (Routledge, 2016-01) -
Indian call centres and business process outsourcing: a study in union formation
Taylor, Philip; D'Cruz, Premilla; Noronha, Ernesto; Scholarios, Dora (New Technology, Work, and Employment, 2010-11-11)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ... -
Indian call centres and business process outsourcing: a study in union formation
D'Cruz, Premilla; Taylor, Philip; Noronha, Ernesto; Scholarios, Dora (2009-04-15)In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and ... -
Indian freelancers in the platform economy: prospects and problems
D'Cruz, Premilla; Noronha, Ernesto (Singapore: Palgrave Macmillan, 2019)