Browsing by Author "Bhilware, Shweta"

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    • Inefficiencies in education system in India 

      Patel, Shwetal Rakesh; Bhilware, Shweta (Indian Institute of Management Ahmedabad, 2022)
      According to UNESCO, the COVID-19 pandemic has forced more than 1.5 billion pupils out of school in 165 nations. The pandemic has compelled the academic community around the world to investigate novel approaches to teaching ...

    • Influence of automated service interaction (Chat Bots) in customer retention and acquisition 

      Sharma, Rajat; Bhilware, Shweta (Indian Institute of Management Ahmedabad, 2023-08-08)
      In recent times, there has been a rapid increase in the number of e-commerce platforms providing some or other kind of automated customer service to its customers. Right from the point a customer starts interacting with ...