Browsing by Author "Chatterjee, Leena"
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Configurations of Business Process Outsourcing Firms and Organizational Performance
Sharda, Kirti; Chatterjee, Leena (2011-05-26)This paper uses a configurational approach to integrate learnings from outsourcing literature, organization and management theory, strategic management, and strategic human resource management in order to understand ... -
Configurations of outsourcing firms and organizational performance: a study of outsourcing industry in India
Sharda, Kirti; Chatterjee, Leena (2011-09-08)There is an increasing recognition of outsourcing firms as new organizational forms with unique systems and practices. This paper seeks to use a configurational approach to integrate learning from outsourcing literature, ...