Browsing by Author "D'Cruz, Premilla"
Now showing items 1-20 of 114
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Abuse faced by child labourers: Novel territory in workplace bullying
Banday, M. U.; Chakraborty, S.; D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2018)As well as presenting the first empirical study on workplace bullying in the context of child labour, this chapter extends the substantive area through its focus on the agricultural sector, the rural economy and non-standard ... -
Abuse on online labour markets: targets’ coping, powerand control
D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2018)Purpose–The purpose of this paper is to report a study of targets’ experiences of cyber bullying on online labour markets (OLMs). In addition to highlighting the link between targets’ coping and power and control,the paper ... -
Achieving downsizing: managerial perspectives
Noronha, Ernesto; D'Cruz, Premilla (2005-10-27)The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder ... -
Addressing Workplace Bullying through Legislation
D'Cruz, Premilla (2015) -
Agility and the transition from uncertainty to recovery: the Indian IT industry and COVID-19
D'Cruz, Premilla; Noronha, Ernesto (Elgar Online, 2023-07-01)This paper reports a study of how the Indian IT industry navigated the COVID-19 pandemic. Agility emerged as the crucial determining factor aiding the industry’s successful survival. IT organisations’ agility, facilitated ... -
Ambivalence: employee responses to depersonalized bullying at work
D'Cruz, Premilla; Noronha, Ernesto (SAGE Publications Ltd, 2015)The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ... -
Asian perspectives on workplace bullying and harassment
D'Cruz, Premilla; Noronha, Ernesto; Mendonca, Avina (Springer, 2021-08-11)This book showcases empirical studies on workplace bullying from a range of Asian countries, including China, India, Indonesia, Israel, Japan, Jordan, Malaysia, Pakistan, Singapore, South Korea, Sri Lanka, Thailand, UAE ... -
Avanti’s Dilemma
D'Cruz, Premilla; Arora, Bhupinder (2011-05-06) -
Beauty service work as dirty work: Understanding employees' lived experiences
Mendonca, Avina Jenifa (Indian Institute of Management Ahmedabad, 2018)Beauty service work, an emergent industry in the contemporary business context, has earlier been studied as bodywork and interactive service work. The present study explores the subjective experiences of beauty service ... -
Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Being professional: organizational control in Indian call centres
D'Cruz, Premilla; Noronha, Ernesto (2006-10-29)The relationship between technocratic and socioideological control in organizations is contested among scholars. In an attempt to understand this complex interlinkage, the present study examined organizational control ... -
Blind People's School of Physiotherapy
D'Cruz, Premilla; Bhattacharya, Ishpit (2010-09-07) -
Breathers releases outlets and pauses: employee resistance in the context of depersonalized bullying
D'Cruz, Premilla; Noronha, Ernesto (Nova Southeastern University, Inc., 2013)Introduction The study of workplace bullying, which originated in Scandinavia in the 1980s with the work of Heinz Leymann who used the term "mobbing" to describe the phenomenon (Einarsen, Hoel, [...] Drawing on a study ... -
Bystanders in workplace bullying: working university students' perspectives on action versus inaction
Paull, Megan; Omari, Maryam; D'Cruz, Premilla; Çangarli, Burcu Güneri (Asia Pacific Journal of Human Resources, 2019-02-08)There is increasing interest in bystanders to workplace bullying, including from human resource management (HRM) perspectives. This paper draws on literature from the fields of sexual harassment and helping behaviour to ... -
Caring for those in your charge: the role of servant leadership and compassion in managing bullying in the workplace
Ahmad, Saima; Islam, Talat; D'Cruz, Premilla; Noronha, Ernesto (Emerald, 2022-09-05)Purpose: Adapting a positive business ethics framework, the purpose of this paper is to offer a new perspective to manage bullying at work. Specifically, this paper reports an empirical study which examines how the good ... -
Coping with Workplace Bullying
D'Cruz, Premilla (2011-05-09)This study with explore how targets of workplace bullying cope with their experience. -
Creating space: the role of the state in the Indian IT-related offshoring sector
Noronha, Ernesto; D'Cruz, Premilla (Springer, 2016)By facilitating the separation of the production and consumption of services, the information and communication technology (ICT) revolution has transformed the way companies do business (Fernández-Stark et al. 2011). The ... -
Creativity - Exercises and Cases
D'Cruz, Premilla (2010-09-07) -
Creativity - Exercises and Cases
D'Cruz, Premilla (2008) -
Critical perspectives on work and employment in globalizing India
Noronha, Ernesto; D'Cruz, Premilla (Springer Singapore, 2017)This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the ...