Now showing items 1-1 of 1

    • Still a distance to go: social upgrading in the Indian ITO-BPO-KPO Sector 

      Noronha, Ernesto; D'cruz, Premilla (Cambridge University Press, 2016)
      India is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of ...