Browsing by Author "Gupta, Nirmal"

Now showing items 1-14 of 14

    • An Evening in Habibabad 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-27)
      A group of colleagues went out for dinner at a restaurant, which was part of one of the top hotel chains. They were disappointed with their entire experience at this restaurant. The case provides details about the incident ...

    • Headset Headache (A) 

      Gupta, Nirmal; Gupta, Parvinder (2010-09-07)
      A customer was highly disappointed because of non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case describes the chain of events that started with the subscription. In ...

    • Headset Headache (B) 

      Gupta, Nirmal; Gupta, Parvinder (2010-09-07)
      The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case ...

    • Midnight Flight (A) 

      Gupta, Parvinder; Gupta, Nirmal (2010-08-31)
      A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the train. The reason ...

    • Midnight Flight (B) 

      Gupta, Parvinder; Gupta, Nirmal (2010-08-31)
      The case adds to the data presented in case “Midnight Flight (A)”. A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their ...

    • Midnight Flight (C) 

      Gupta, Parvinder; Gupta, Nirmal (2010-08-31)
      The case adds to the data presented in cases “Midnight Flight (A)” and “Midnight Flight (B)”. A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their ...

    • Music to Ears 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-27)
      A customer was disappointed to find a defective music audiocassette soon after opening the wrapper of a newly bought set. On taking this set back to the retail shop from where the purchase was made, customer was denied the ...

    • Packers, Movers & Shakers (A) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      A consumer was disappointed with the experience he had with a company that he had hired to pack and shift his household belongings from one city to another. The case describes the problems he and his wife faced and the ...

    • Packers, Movers & Shakers (B) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      This case adds to the data presented in case titled, “Packers, Movers & Shakers (A)" (MAR0373). A consumer was disappointed with the experience he had with a company that he had hired to pack and shift his household ...

    • Packers, Movers & Shakers (C) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      This case adds to the data presented in case titled, “Packers, Movers & Shakers (A)” (MAR0373) and “Packers, Movers & Shakers (B)” (MAR0374). A consumer was disappointed with the experience he had with a company that he ...

    • Packers, Movers & Shakers (D) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      This case adds to the data presented in case titled, “Packers, Movers & Shakers (A)” (MAR0373), “Packers, Movers & Shakers (B)” (MAR0374), and “Packers, Movers & Shakers (C)” (MAR0375). A consumer was disappointed with the ...

    • Quick Photo (A) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      A customer wanted to get his camera repaired. He gave his camera at a shop for an estimate for repair. When he went to enquire about the status of his camera, he was shocked to know that his camera case was misplaced/ lost ...

    • Quick Photo (B) 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      The case adds to the data presented in case “Quick Photo (A)" (MAR0370) . Students should have read case “A”. A Customer’s camera case was lost by the shop where he had given his camera for an estimate for repair. The ...

    • Suitable Suit 

      Gupta, Nirmal; Gupta, Parvinder (2010-08-31)
      A customer was disappointed to see the manner in which his suit was stitched and handled by the tailoring shop where he had given it for stitching. The explanation given by the head tailor had further disappointed and ...