Browsing by Author "Jangid, Anil"
Now showing items 1-1 of 1
-
Improving customer experience: a natural language processing (NLP) approach
Jangid, Anil (Indian Institute of Management Ahmedabad, 2019)In the current business environment, the need for customer relationships for any company across domains and geographies is only increasing with time. This was not exactly the case earlier. Until the 1990s, the companies ...