Browsing by Author "K., Naveen Prasad"
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Improving customer delivery experience and transport sharing in e-retail
Kumar, Akula Vinod; Seri, Chaitanya Kumar; K., Naveen Prasad (Indian Institute of Management Ahmedabad, 2016) -
Improving customer delivery experience and transport sharing in e-retail
Kumar, Akula Vinod; Seri, Chaitanya Kumar; K., Naveen Prasad (Indian Institute of Management Ahmedabad, 2016)With increasing size and competition of e-commerce industry, the focus is on reducing the lead time of delivery. Here the inconvenience caused because of wrong or damages products delivered to the customer due to speedy ...