Browsing by Author "Kari, Chitra Swathi"
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Use of AI in churn management
Kumar, Sundarapu H M R Prasanth; Kari, Chitra Swathi (Indian Institute of Management Ahmedabad, 2021-12-14)This report consists of two parts. In Part 1, we look at customer, employee, and business churn and provide a literature review. Then, we analyze the churn definition in the context of different types of businesses (B2B, ...