Browsing by Author "Mishra, N."
Now showing items 1-3 of 3
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Beauty service workers’encounters with abusive customers: furthering the concept of external bullying at work
Mendonza, A.; D'Cruz, Premilla; Noronha, Ernesto (Springer, 2018)This chapter brings novel theoretical contributions that advance the concept of external bullying at work. Based on a hermeneutic phenomenological study aimed at understanding the lived experiences of beauty service workers ... -
Forgiveness: a new dynamic in workplace bullying
Mishra, N.; D'Cruz, Premilla; Gupta, P.; Noronha, Ernesto (Springer, 2018)This chapter makes an original contribution to the substantive area by showing forgiveness as a new response which helps targets of workplace bullying overcome harm and experience healing. Forgiveness, as with the extant ... -
Indian freelancers’ experiences of bullying on online labour markets: insights into digital workplaces in the informal economy
Noronha, Ernesto; D'Cruz, Premilla (2018)This chapter reports a pioneering study on workplace bullying in digital workplaces, taking the field in a new direction. In addition, it makes further contributions by providing insights on the interface between emotional ...