Browsing by Author "Roy, Sayanika"

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    • Impact of COVID on changes in ratings and reviews on e-Commerce platforms 

      Roy, Sayanika; Chopra, Arham (Indian Institute of Management Ahmedabad, 2022-03-21)
      E-commerce platforms have increased user satisfaction, they have also led to the rise of customer apprehension during the online purchases. Physical stores offer one important benefit to customers that e-commerce lack, ...

    • Understanding banking sector response strategies during Black-Swan event 

      Kothari, Mridul; Roy, Sayanika (Indian Institute of Management Ahmedabad, 2021-09-07)
      What changes should organisations undertake to improve their resilience towards the disruptive changes in the environment, and what is the relative impact of those changes in building a resilient environment in the ...