Browsing by Author "Sharma, Anand"
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Emotional labor in interactive service roles in Indian restaurants
Sharma, Anand; Banerjee, Prantosh; Yadav, Rama Shankar; Dash, Sanket Sunand (Indian Journal of Industrial Relations, 2015-10)Emotional labour is more pronounced in interactive service roles where significant communication is necessarily exchanged as a part of the service delivery. Customer interaction, performed by stewards is an intrinsic ... -
Hi-tech manufacturing in India: an unleashed potential
Sharma, Anand; Kaur, Veerpal (Yojana, 2015-04) -
Industrial Productivity Growth and Agglomeration Economies
Sharma, Anand (2016)Industries concentrate spatially because dense networks of firms and individuals generate benefits known as agglomeration economies. The literature has established that agglomeration economies have an impact on productivity ...