Browsing by Author "Sreejesh, S"
Now showing items 1-1 of 1
-
Service quality versus service experience: an empirical examination of the consequential effects in B2B services
Roy, Subhadip; Sreejesh, S; Bhatiac, Sandhya (Elservier, 2019-02-28)The present study investigates the role of service experience in B2B services vis-a-vis service quality. In particular, the study addresses the question: how do the relative effects of service quality versus service ...