Browsing by Author "Tudu, Hemanty"
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Information technology in public administration: Citizen Relationship Management (CzRM)
Tudu, Hemanty; Nath, Pratik (Indian Institute of Management Ahmedabad, 2020)Customer Relationship Management (CRM), a concept evolved in the private sector, is a holistic business strategy used by companies to create and maintain lasting relationships with the customers. It is guided by a simple ...