Browsing by Author "Yaduvanshi, Deepak"
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An Application of Queuing Theory to Analyze Non-Clinical process in Hospital Operations
Yaduvanshi, Deepak; Sharma, Ashu (Indian Institute of Management, Ahmedabad, 2015)Waiting is inherent to the services as services are perishable and intangible. The perceived waiting is much more annoying for the patients than the actual waiting time for the patients. The studies had revealed that the ...