Browsing by Subject "Customer Satisfaction"
Now showing items 1-6 of 6
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Aviva Life Insurance Company India Limited: Reducing Policy Turnaround
(2010-09-07)Highlights a process reengineering effort to make business impact. Implication on internal/external stakehloders discussed. -
Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
(SAGE Publications Ltd, 2015) -
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)Purpose – The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres. Design/methodology/approach – The study uses qualitative methodology ... -
Green Supply Chain Initiatives in Brand Building –Evidences From Indian Pharmaceutical Industry
(Indian Institute of Management, Ahmedabad, 2015)Purpose: the main purpose of the paper is to examine the role of green supply chain initiatives in brand building with special reference to Indian pharmaceutical industry. Objectives of study :the study is based on two ... -
Impact of Store atmospherics on customer behavior: influence of response moderators
(Serialspublications.com, 2014)This study aims to explore the theme of creating and managing the store atmosphere of exclusive stores from a customer's point of view. The findings from the study indicate that store atmospheric factors have a significant ...