Browsing by Subject "Customer Services"
Now showing items 1-5 of 5
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Go Car Autos, Karnavati
(2010-08-16)This case focuses on the after sales service (experience) that a customer of a luxury car received. The implication on customer perceived costs and system for source improvements are discussed. -
Impact of Store atmospherics on customer behavior: influence of response moderators
(Serialspublications.com, 2014)This study aims to explore the theme of creating and managing the store atmosphere of exclusive stores from a customer's point of view. The findings from the study indicate that store atmospheric factors have a significant ... -
Southern Railway: Publication of a Customer Oriented Timetable
(2010-08-19)In 1998, the Southern Railway (SR) undertook a project to qualitatively upgrade its railway timetable, with the objective of making it more user-friendly. The outcome of this effort, which resulted in the publication of ... -
Tirumala Tirupati Devasthanams
(2010-08-16) -
Trauma with Delta Airlines
(2010-08-27)This case is based on the real life experience of an emotionally traumatic incident, caused due to the poor servicing by Delta Airlines, and their travel agent. The post incident communication and the subsequent proceedings ...