Browsing by Subject "ITES-BPO Sector"

Now showing items 1-3 of 3

    • Employee Identity in Indian Call Centres 

      D'Cruz, Premilla; Noronha, Ernesto (Response/Sage Publications, 2011-01-12)
      Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...

    • Engaging the professional: organizing call centre agents in India 

      D'Cruz, Premilla; Noronha, Ernesto (Industrial Relations Journal, 2009-01-28)
      The extremely challenging external environment poses numerous challenges to union formation among call centre agents in India. Complicating matters is the acquired professional identity of call centre agents. In this ...

    • Trajectory of Collectivization in the ITES-BPO Sector 

      D'Cruz, Premilla; Noronha, Ernesto (Indian Institute of Management Ahmedabad, 2013)