Browsing by Subject "Work intensification"
Now showing items 1-2 of 2
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Bother me only if the client complains: control and resistance in home-based telework in India
(Employee Relations: The International Journal, 2020)The purpose of this paper is to explore the link between operations of organization control and workers’ response to them in case of telework, a technology-embedded new way of working. -
'From boom to where?': The impact of crisis on work and employment in Indian BPO
(Blackwell Publishing Ltd, 2014)This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...