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Donning the mask: Effects of emotional labour strategies on burnout and job satisfaction in community healthcare
(Oxford University Press, 2016)
Emotional labour involves management of one's emotions to match the demands of their roles. This emotion display involves just expression (surface-level emotional labour) or experience in addition to expression (deep-level ...
Beyond job security and money: Driving factors of motivation for government doctors in India
(2014)
Background: Despite many efforts from government to address the shortage of medical officers (MOs) in rural areas, rural health centres continue to suffer from severe shortage of MOs. Lack of motivation to join and continue ...
International marketing strategies in india: An application of mixed method investigation
(SAGE Publications Ltd, 2005)
Internationalization drives and export orientation are prominent in the organizational strategies of a number of leading Indian firms and multinationals located in India. This is a significant indicator of the growing ...
The commercialisation of shopping malls in india: From � creating � to � meeting � demand [La commercialisation des malls en inde: de la � cr閍tion � de la demande a sa � rencontre 籡
(Association de Geographes Francais, 2018)
� We explore the engagement of the Indian society with a new place of consumption in India 梩he shopping mall. Based on extensive interviews with managers and consumers across Indian cities, we address the commercialisation ...
Societal beliefs, organizational climate, and managers' self-perceptions
(SAGE Publications Ltd, 2001)
This study examines how traditional societal beliefs affect organizational climate, and how the two, independently or jointly, shape managers' self-perceptions. It also investigates the impact of the levels of development ...
Deciding where to buy: Store choice behaviour of Indian shoppers
(SAGE Publications Ltd, 2002)
Store choice is a decision that a shopper is fairly involved in. It is important for a store to understand this behaviour for developing marketing strategies to attract and keep its clientele. It is found that shoppers ...
Relevance of peter Drucker's work: Celebrating drucker's 100th birthday
(SAGE Publications Ltd, 2009)
Exploring the role of HRM in service delivery in healthcare organizations: A study of an Indian hospital
(SAGE Publications Ltd, 2013)
The new service management school of thought acknowledges a set of new human resource management (HRM) practices, underpinned by the concept of satisfaction mirror between customers and front-line workers. HRM practices ...
A review of health system infection control measures in developing countries: What can be learned to reduce maternal mortality
(2011)
A functional health system is a necessary part of efforts to achieve maternal mortality reduction in developing countries. Puerperal sepsis is an infection contracted during childbirth and one of the commonest causes of ...
eWOM: Extant Research Review and Future Research Avenues
(SAGE Publications Ltd, 2016)
Word-of-mouth (WOM) communication is widely accepted as a critical factor in building marketing strategies and communications. Invention of the Internet and proliferation of social media have added a new electronic dimension ...