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Now showing items 21-30 of 84
The workplace bullying: organizational change interface: emerging challenges for HRM
(International Journal of Human Resource Management., 2014)
hough previous research has established organizational change as an antecedent of workplace bullying, issues about the source, aetiology, target orientation and level of organizational involvement and the role of HRM remain ...
High commitment management practices re-examined: the case of Indian call centers
(Economic and Industrial Democracy, 2012)
Considerable debate exists in the West about the effectiveness of high commitment management (HCM) practices in reducing the negative features associated with work in mass-production call centres. This debate has been ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From boom to where?: the impact of crisis on work and employment in Indian BPO
(John Wiley & Sons Ltd, 2014)
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Navigating the extended reach: target experiences of cyber bullying at work
(Elsevier Ltd, 2013)
With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ...
Critical perspectives on work and employment in globalizing India
(Springer Singapore, 2017)
This book showcases issues of work and employment in contemporary India through a critical lens, serving as a systematic, scholarly and rigorous resource which provides an alternate view to the glowing metanarrative of the ...
India: a paradoxical context for workplace bullying
(Routledge, 2016-01)