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Now showing items 61-70 of 84
The experience of work in India’s domestic call centre industry
(International Journal of Human Resource Management, 2013)
Research on Indian call centres has focused almost exclusively on international-facing operations, at the expense of its domestic sub-sector, which is driven by different economic dynamics, namely the expanding Indian ‘new ...
Doing and disseminating meaningful research
(Research World, 2014-06-02)
The panel discussion was organised as part of a doctoral colloquium and the audience included several research students. The panellists were experienced academics from institutions of higher learning in Canada, India, ...
Keeping workplace bullying at bay
(2015-06-22)
Workplace bullying across the globe: a cross-cultural comparison
(Emerald insight, 2018-08-02)
Purpose – The purpose of this paper is to analyze cross-national and cross-cultural similarities and
differences in perceptions and conceptualizations of workplace bullying among human
resource professionals (HRPs). ...
Still a distance to go: social upgrading in the Indian ITO-BPO-KPO Sector
(Cambridge University Press, 2016)
India is the worldwide offshore services market leader, with a share of 58 per cent of the global outsourcing industry. The aggregate revenues in FY 2013 were about $108 billion with exports contributing 75.8 billion of ...
Coping with Workplace Bullying
(2011-05-09)
This study with explore how targets of workplace bullying cope with their experience.
Cross-Cultural Study of Workplace Bullying
(Indian Institute of Management Ahmedabad, 2013)
Avanti’s Dilemma
(2011-05-06)
Positives outweighing negatives: the experiences of Indian crowd sourced workers
(2016)
This article reports on an empirical study of Indian freelancers working via
Elance-oDesk (now renamed Upwork). In a qualitative approach, data were
gathered from 24 freelancers across India through in-depth telephone ...
Linkage between perceived external prestige and emotional labour: mediation effect of organizational identification among pharmaceutical representatives in India
(Elsevier Inc., 2012)
With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer ...