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Trucking business management: cases and concepts
(McGraw Hill Education, 2016)
Trucking Business Management is a compilation of cases authored by professors and researchers of IIM Ahmedabad in the field of road transportation. It is an attempt to fill the business-practice gap and impart a professional ...
Worth the wait? How restaurant waiting time influences customer behavior and revenue
(ScienceDirect, 2018)
In many service industries, customers have to wait for service. When customers have a choice, this waiting may influence their service experience, sojourn time, and ultimately spending, reneging, and return behavior. Not ...
Batching Decisions for E-Commerce Order Fulfilment: Technology, Models, and Data Insights
(Indian Institute of Management, Ahmedabad, 2016-09-01)
Due to today’s customer expectations of fast delivery of a wide-range of products, companies are under pressure to reduce the order fulfilment time, i.e., the time from receiving an order to the time it takes to get an ...