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Now showing items 81-90 of 247
It's the season for fairs at IIM campuses
(7/10/2008)
Nirma to offer one year prog for execs
(1/10/2008)
IIM-A ropes in MIT hand to promote innovation
(10/7/2008)
Optimal factorial designs for cDNA microarray experiments
(Annals of Applied Statistics, 2008-11-09)
We consider cDNA microarray experiments when the cell populations have a factorial structure, and investigate the problem of their optimal designing under a baseline parametrization where the objects of interest differ ...
Database structure for a class of multi-period mathematical programming models
(Decision Support Systems, 2008-11-10)
We introduce how a generic multi-period optimization based decision support system (DSS) can be used for strategic and operational planning in a company with five fundamental elements, namely Materials, Facilities, Activities, ...
The healthcare system HIV/AIDS: an inextricable component in the experience of family care
(Critical Public Health, 2008-11-10)
Through a phenomenological study following van Manen's approach, family care experiences of caregivers and care receivers in the context of HIV/AIDS were studied in Mumbai, India. Data gathered through conversational ...
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Access of poor households to primary education in rural India
(Journal of Educational Planning and Administration, 2008-11-10)
The Planning Commission’s premise that the growth in India has bypassed the weaker sections due to their ineffective access to the basic services like primary education needs to be tested against the evidence. Traditionally ...
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)
Purpose
– The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres.
Design/methodology/approach
– The study uses qualitative methodology ...