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Now showing items 31-40 of 123
'Joos', stimulant from IIM-A brain!
(11/8/2008)
IIM-A summer placements may see few I-banks
(12/11/2008)
Cattle burping can lead to global warming
(6/10/2008)
Fat pay to stem IIM faculty crunch?
(6/11/2008)
Optimal factorial designs for cDNA microarray experiments
(Annals of Applied Statistics, 2008-11-09)
We consider cDNA microarray experiments when the cell populations have a factorial structure, and investigate the problem of their optimal designing under a baseline parametrization where the objects of interest differ ...
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Access of poor households to primary education in rural India
(Journal of Educational Planning and Administration, 2008-11-10)
The Planning Commission’s premise that the growth in India has bypassed the weaker sections due to their ineffective access to the basic services like primary education needs to be tested against the evidence. Traditionally ...
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)
Purpose
– The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres.
Design/methodology/approach
– The study uses qualitative methodology ...