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Now showing items 111-120 of 723
Does the emotional labor of the service employee affect the self-concept of the consumer in service organization?
(2009-08-21)
In service interactions the management of service employee’s emotion through emotional labor has gained prominence and is becoming an active method to affect consumer’s behavior. Several researches have indicated that ...
Party Autonomy in International Commercial Arbitration
(2009-08-22)
As global business expands, the number of business disputes is also on the rise. It is extremely difficult or rather impossible to get all these disputes resolved through the conventional method of courts. Moreover, for ...
Identities and Store Image Formation: A Study of Retail Consumer Store Choice Behaviour
(2009-08-21)
This theoretical paper develops a series of models applying social identify theory to the retail content. The shopper is conceived of as an 'actor' whose self-image and related identities impact store image perceptions. ...
The Case of OD in an NGO in India
(2009-08-22)
This organizational development exercise was carried out in a prominent NGO that works in the area of rights and advocacy in the state of Jharkand in India. The OD exercise was part of the Applied Behavioral Science course ...
Reviving Gujarat State Road Transport Corporation: An Aengda for Action
(2009-08-22)
In this article, we examine in detail the reasons related to the declining operating and financial performance of Gujarat State Road Transport Corporation (GSRTC). The contribution of various environmental and governance ...
Inference on Categorical Survey Response:A Predictive Approach
(2009-08-22)
We consider the estimation of finite population proportions of categorical survey responses obtained by probability sampling. The customary design-based estimator does not make use of the auxiliary data available for all ...
Airport Privatization in India:Lessons from the Bidding Process in Delhi and Mumbai
(2009-08-22)
Modernization of Delhi and Mumbai airports had been considered as early as 1996 by the Airports Authority of India (AAI). In June 2003, the AAI board approved a modernization proposal. These airports accounted for 47% of ...
Models in Management Science: Issues in Implementation
(2009-08-22)
Based on an empirical analysis of several real-life case studies in this paper, we identify the key drivers for maximizing the chances of successful implementation of management science models. The choice of (technique) ...
A Conceptual Note on Influencing Store Loyalty: Implications for Indian Retailers
(2009-08-21)
Store loyalty is the most initial variable of interest to retailers. This paper reviews existing retail literature to identify the dimensions of store loyalty; with specific focus on its antecedents such as store image. ...