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Strategies for Improved Servicing of the Customers: Case of Ghaziabad Goods Shed of the Indian Railways
(2009-07-28)
The Ghaziabad (GZB) goods shed was one of the top rail goods handling points in the National Capital Region (NCR). The growth was expected to be robust in the forthcoming years, since GZB and Noida were high growth districts ...
World Class Logistics Operations: The Case of Bombay Dabbawallahs
(2009-07-25)
The Bombay Dabbawallahs operation is widely recognized as an outstanding example of excellence in Logistics. It is often quoted as a standard example of six sigma implementation in the Indian context. Because of its ...
Assessing the Changing Employment Profiles in the Telecom Sector: Implications for Education and Training
(2009-07-29)
Telecom sector in India has been growing very fast and changing very rapidly in service delivery mechanisms used, target segments addressed, technological platforms for service delivery etc. Globally also the growth scenario ...
Role of Trade and Macroeconomic Policies in the Performance of Special Economic Zones (SEZs)
(2009-08-03)
Special economic zones following the enormous success of China have been widely imitated. But it is to be entirely anticipated that the results would vary greatly. Earlier avatars of SEZs in the form of Foreign Trade ...
Exploring Feasibility of Alternate Channels of Information Dissemination: Study of Rural Consumers Information Needs
(2009-07-30)
Information plays a vital role in lives of individuals/groups for development and growth. Just information does not serve the purpose, but accurate information does. The sources/tools/techniques used to get the desired ...
Comprehensive Analysis of Exclusive Brand Store Customer in Indian Market
(2009-08-03)
Segmentation classifies customers into groups which enables the retailers identify their target segment and provide the desired value. This paper is an attempt to group the customers and generate a profile of the revenue ...
Information in the Term Structure – The Indian Evidence (I): Modeling the Term Structure and Information at the Short End for Future Inflation
(2009-08-08)
This study is first in part of an on-going work on assessing the information content of the term structure in India for future inflation, future short rates and real interest rates.
In this paper, first the Indian term ...
Implementing Tabu Search to Exploit Sparsity in ATSP Instances
(2009-07-28)
Real life traveling salesman problem (TSP) instances are often large, sparse, and asymmetric.
Conventional tabu search implementations for the TSP that have been reported in the literature,
almost always deals with small, ...
What Emotional Labor is: A Review of Literature
(2009-08-13)
The dominance of customer over the production/service employee, and as a result of this, increasing use of emotional labor in the workplace furthers the need to understand what emotional labor is. In this regard, the present ...
Salesperson’s Customer Orientation: A Reconceptualization and a New Definition
(2009-07-30)
This study critically examines the existing domains, conceptualizations and operationalizations of the salesperson’s customer orientation constructs present in the literature. The widely used Salesperson orientation-Customer ...