Search
Now showing items 61-70 of 105
Indian call centres and business process outsourcing: a study in union formation
(2009-04-15)
In this exploratory study of union formation in the Indian call
centre/business process outsourcing sector, the authors draw
upon evidence from the first detailed survey of members of the
recently formed UNITES, and ...
Interpersonal and depersonalized bullying at work in India
(Daanish Books, 2016)
Trajectory of Collectivization in the ITES-BPO Sector
(Indian Institute of Management Ahmedabad, 2013)
Non-Standard Work Relationship in the Public Sector
(International Labour Office, Geneva, 2013)
Exploring Workplace Bullying in the Indian IT Sector
(Indian Institute of Management Ahmedabad, 2013)
Employee Dilemmas in the Indian ITES-BPO Industry
(2011-05-05)
Doing dignity work: Indian security guards interface with precariousness
(Springer, 2018-08-22)
Increasing global competition has intensified the use of informal sector workforce worldwide. This phenomenon is true with
regard to India, where 92% of the workers hold precarious jobs. Our study examines the dynamics ...
Employee Identity in Indian Call Centres
(Response/Sage Publications, 2011-01-12)
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled ...