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Now showing items 61-70 of 521
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Access of poor households to primary education in rural India
(Journal of Educational Planning and Administration, 2008-11-10)
The Planning Commission’s premise that the growth in India has bypassed the weaker sections due to their ineffective access to the basic services like primary education needs to be tested against the evidence. Traditionally ...
Customer satisfaction and service quality measurement in Indian call centres
(Managing Service Quality, 2008-11-10)
Purpose
– The purpose of this research is to examine customer satisfaction and service quality measurement practices followed in call centres.
Design/methodology/approach
– The study uses qualitative methodology ...
Interrelationship between economic growth, savings, and inflation in Asia
(Journal of International Economic Studies, 2009-11-10)
The present study examines the inter-relationship between economic growth, savings rate and inflation for south-east and south Asia in a simultaneous equation framework using two stage least squares with panel data. The ...
Globalization's underbelly: capital flows and the Indian economy
(Economic and Political Weekly, 2008-11-10)
Recent capital flows to India have been predominantly portfolio flows and they have been associated with a deteriorating current account position. To induce foreign savings to finance current account deficits requires the ...
Islam and democracy: comparing post - 9/11 representations in the U. S. prestige press in the Turkish, Iraqi, and Iranian contexts
(Journal of Communication Inquiry, 2008-11-10)
Comparison of post-9/11 representations of Islam and democracy in the U.S. prestige press shows that despite differences in coverage in the Turkish, Iraqi, and Iranian contexts, fear of political Islam persisted in all ...
Culture emotion regulation and adjustment
(Journal of Personality and Social Psychology, 2008-11-10)
This article reports differences across 23 countries on 2 processes of emotion regulation--reappraisal and suppression. Cultural dimensions were correlated with country means on both and the relationship between them. ...
Superstar leaders
(Asian Case Research Journal, 2008-11-10)
A common issue in organizations is handling larger than life leaders. These leaders often have "superstar" status in their field and the organization usually gets overwhelmed with their presence. Sometimes, narcissism in ...
India's agrarian crisis and corporate - led contract farming: socio-economic implications for smallholder producers
(International food and agri-business management review, 2008-11-11)
The paper discusses India’s agrarian crisis and the role of corporate-led contract farming in addressing these crisis. A two-stage Heckman model was used to explain determinants of participation in contract farming, and ...
Food security, commercialization of Indian agriculture, and technological options
(eSS Occasional Papers, 2008-11-11)
Those who cannot afford to eat in ways acceptable to society, who find food shopping stressful or potentially humiliating experience because they might have insufficient money, whose children cannot have a packed
lunch ...