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Now showing items 11-20 of 39
Reconciling dichotomous demands: telemarketing agents in Bangalore and Mumbai, India
(2007-11-08)
Though outsourcing has created enormous employment potential in India’s information technology enabled
services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be
understood. The ...
The influence of HIV concordance and discordance on marital life
(2005-10-27)
Studies on the implications of HIV concordance and discordance
focus largely on the sexual aspect (Bennetts et al., 1999; Campbell,
1999; Moatti and Souteyrand, 2000; White et al., 1997), that is,
they examine how sexual ...
Achieving downsizing: managerial perspectives
(2005-10-27)
The restructuring of organizations through downsizing is a significant phenomenon in the contemporary
global business scenario. But academic research on the subject has focused limited attention on important
stakeholder ...
Being professional: organizational control in Indian call centres
(2006-10-29)
The relationship between technocratic and socioideological control in organizations is contested
among scholars. In an attempt to understand this complex interlinkage, the present study
examined organizational control ...
A necessary evil: the experiences of managers implementing downsizing programmes
(2006-10-27)
This paper presents the findings of a phenomenological study, which describes the experiences of human
resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in
India. Data were ...
The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
From boom to where?: the impact of crisis on work and employment in Indian BPO
(John Wiley & Sons Ltd, 2014)
This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential ...
Ambivalence: employee responses to depersonalized bullying at work
(SAGE Publications Ltd, 2015)
The present article furthers our understanding of the nascent concept of depersonalized bullying by exploring employee responses to the phenomenon. Through a qualitative enquiry of international-facing call centre agents ...
Navigating the extended reach: target experiences of cyber bullying at work
(Elsevier Ltd, 2013)
With research on workplace bullying having so far focused on face-to-face interactions via proximate physical presence, cyberbullying remains to be understood. Through a hermeneutic phenomenological inquiry of target ...
Indian call centres and business process outsourcing: a study in union formation
(2009-04-15)
In this exploratory study of union formation in the Indian call
centre/business process outsourcing sector, the authors draw
upon evidence from the first detailed survey of members of the
recently formed UNITES, and ...