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Examining the Nonlinear Effects in Satisfaction-Loyalty-Behavioral Intentions Model
(2009-08-07)
Extant research has widely investigated linear functional forms in satisfaction and loyalty models. Though complex nonlinear nature of satisfaction loyalty link is suggested by several researchers, few attempts have been ...
Examining mediating role of attitudinal loyalty and nonlinear effect in satisfaction - behavioural intentions relationships
(2012-09-07)
Purpose – This paper aims to examine the mediating role of attitudinal loyalty in the relationship between satisfaction and customer behavioral
intentions such as willingness to pay more and internal and external complaining ...
Context-general and context-specific determinants of online satisfaction and loyalty for commerce and content sites
(2012-09-07)
We use the context-general and context-specific factor approach to examine the generalizability of satisfaction and loyalty models across two
disparate online contexts—online retailing and content site browsing. Our ...
Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction‐behavioral intentions relationship
(Journal of Services Marketing, Vol. 25 (3), pp.165-175., 2011-06)
This paper aims to examine the mediating role of attitudinal loyalty in the relationship between satisfaction and customer behavioral
intentions such as willingness to pay more and internal and external complaining ...
Effect of relationship and transactional characteristics on customerretention in emerging online markets
(Elsevier, 2018-12)
Trust is important for maintaining customer relationships in online retailing, as customers have only a virtualconnection with sellers. This is especially true in online markets of emerging economies, given their lack of ...