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Ethnicity in Industrial Organizations
(2010-06-07)
Union Formation in the Indian Call Centre/BPO Industry
(2010-07-10)
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...
Redefining Professional: The Case of India's Call Centre Agents
(IGI Global, 2010-07-09)
Scholars researching the area of the sociology of professions had earlier predicted that as occupations seek to improve their public image, professionalism would embrace all their incumbents. It is therefore no revelation ...
Managing Change in Cochin Port
(2010-09-03)
Cochin Port
(2010-09-08)
Workplace Diversity
(2010-09-08)
Eastworld Metals
(2010-09-08)
Closure of a Call Centre
(2011-05-09)
The objectives are to:
• understand the impact of closure.
• understand the job search strategies post-closure.
• understand the coping strategies of employees affected by closure.