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Union Formation in the Indian Call Centre/BPO Industry
(2010-07-10)
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from ...
Redefining Professional: The Case of India's Call Centre Agents
(IGI Global, 2010-07-09)
Scholars researching the area of the sociology of professions had earlier predicted that as occupations seek to improve their public image, professionalism would embrace all their incumbents. It is therefore no revelation ...
Eastworld Metals
(2010-09-08)
Transnational class formation: A view from below
(Taylor and Francis Inc., 2015)
Doing emotional labour: the experiences of Indian call centre agents
(Global Business Review, 2008-11-02)
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. ...
Employee voice and collective formation in the Indian ITES - BPO industry
(Economic and Political Weekly, 2008-11-11)
The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union ...
Hope to despair: the experience of organizing Indian call centre employees
(Indian Journal of Industrial Relations, 2013)
The rapid growth of India's IT Enabled Service-Business Process Outsourcing (ITES-BPO) sector has drawn the attention of several researchers whose foci have spanned varied aspects. This paper analyses whether UNITES really ...
Workplace bullying in the context of organizational change: the significance of pluralism
(Industrial Relations Journal, 2014-05-01)
The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human ...