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Transformation from rule bound government agency to a Customer centric service facility: The case of Indian Passport Offices
(2009-09-02)
This paper documents the existing systems, procedures and performance of regional passport offices in India. The system today is administered by rules and procedures. The average (response) time to obtain a passport by an ...
Ahmedabad Regional Passport Office: Rapid Response Time by Process Redesign
(2010-08-20)
The case describes the process followed by the RPO, Ahmedabad in issuing a passport. The resources available are described. The status of consumer response time is included. Adequate information is provided to redesign the ...
Ahmedabad regional passport office: rapid response time by process redesign
(2003-10-21)
If all your documents are in order, you should get your fresh passport in five weeks. If you
already hold a passport, then your passport should be re-issued in one week. In case of
damaged or lost passports (except in ...