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Configurations of Business Process Outsourcing Firms and Organizational Performance
(2011-05-26)
This paper uses a configurational approach to integrate learnings from outsourcing literature, organization and management theory, strategic management, and strategic human resource management in order to understand ...
Configurations of outsourcing firms and organizational performance: a study of outsourcing industry in India
(2011-09-08)
There is an increasing recognition of outsourcing firms as new organizational forms with
unique systems and practices. This paper seeks to use a configurational approach to integrate
learning from outsourcing literature, ...