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The interface between technology and customer cyberbullying: evidence from India
(Elsevier, 2014)
Drawing on a phenomenological inquiry of the subjective work experiences of Indian call agents employed in international-facing call centres, this paper highlights the interface between information and communication ...
Indian public-sector trade unionism in an autocratic political climate: the distinctive case of Gujarat
(SAGE Publications, 2014)
The power and influence of trade unionism in telecommunications, state government employment and municipal bus services are examined in Gujarat, an Indian state ruled by the Hindu nationalist, pro-big business Bharatiya ...